Analytics Specialist

• Uses the Statistics for Alcohol Management (SAM) Data Warehouse dataset and Diver, an (OLAP) business intelligence (BI) tool to create reports, dashboards, markers, models, presentations, etc. to meet user reporting needs.
• Serves as SAM Help Desk specialist; responds to user questions and requests in a timely fashion; helps users learn how to use the online features of SAM to address data questions.
• Analyzes users' needs, documents requirements, and develops data delivery options that enhance the overall user experience; provides group and one-on-one training on Diver, reports, dashboards, etc. via telephone, e-mail, GoToMeeting, webinars, etc.; uses BI tools to present results in meaningful and intuitive formats.
• Provides user support for SAM Analytics Services (SAS) users; is the subject matter expert responsible for prioritizing, escalating and resolving SAS user issues; partners with SAS users
• Minimum educational requirement of a four-year bachelor degree program. Bachelor's degree in Technology, Computer Engineering, Computer Applications, Science, Engineering, Computer Science, or the equivalent.
• Must be willing to travel/relocate to anywhere in the US.

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Utilizing the SAM Data Warehouse and Diver BI tool, you'll create detailed reports, dashboards, and presentations tailored to user needs. You'll act as a SAM Help Desk specialist, offering timely support and training to users on leveraging online data effectively. Your role involves analyzing user requirements, developing intuitive data delivery options, and providing expert support to enhance the functionality and accessibility of SAM Analytics Services.

This role offers the chance to become a pivotal part of our analytics team, where you'll have the opportunity to work on meaningful projects that drive strategic decisions. You'll enjoy a collaborative environment that encourages innovation and continuous learning, allowing you to grow your skills and make a significant impact.